Latest update: 13 June 2018

This privacy policy applies to the personal data that Crossmarks B.V. (hereinafter “Crossmarks” or “we”) as data controller collects and uses during your interactions with Crossmarks. For instance, when you visit our websites, purchase services or products, use products that are offered by Crossmarks, subscribe to newsletters, contact Crossmarks, etc.

This privacy policy can be updated. Please check periodically for updates and/or changes. By sending your personal data and by using our website you agree to our privacy policy and our use of cookies as described in our cookie statement.

Contact us

For questions regarding this privacy policy and the processing of your personal data you can contact:

Crossmarks B.V.
Chamber of Commerce 17127354
Veemarktkade 8, 5222 AE ’s-Hertogenbosch, The Netherlands

By mail: t.a.v. Monique van Hoek, Veemarktkade 8, 5222 AE ’s-Hertogenbosch, The Netherlands.
By email: dataprivacy@crosssmarks.nl

Personal data

Here is an overview of the personal data we may process:

  • Your name;
  • Your email address;
  • Your address details;
  • Your phone number;
  • Your gender;
  • Your date of birth;
  • Other personal data you actively share, for instance by filling in and submitting the comment field in one of the forms of our website, applying for a position or in correspondence or by phone;
  • The name and address of the company where you work;
  • Data about the services and products you purchased;
  • Data from customer research;
  • Your use and activities on the websites and social media channels belonging to Crossmarks;
  • IP-address;
  • Browser data such as location, browser type, operating system, and visited pages;
  • Unique Device Identifier.

Purposes

We ask you to share your personal data with us for the following purposes, including but not limited to:

  • To inform you about Crossmarks’ applications and products;
  • To send you newsletters;
  • To answer questions or solve complaints about services and/or products, as well as informing you on the status thereof;
  • To maintain customer and/or supplier relationships;
  • To facilitate access to information;
  • To evaluate our services through customer satisfaction surveys;
  • To improve our information services and communication;
  • To improve our websites;
  • To create personal messages and special offers and advertising that are tailor-made to your personal interests, based on the information you shared with us and the information we collected through cookies or similar technology about your use of the websites and social media channels of Crossmarks;
  • To comply with the applicable laws for Crossmarks.

Our website and third party websites

Our website uses cookies. Click here for more information on how we use cookies. This privacy policy does not apply to third party websites that are connected to our websites through links. Before using other websites, please read the privacy policy of the website in question on how they handle your data.

Sharing personal data

We will share your data with third parties if necessary for carrying out services or supplying products ordered by you, such as prints. These include, but are not limited to suppliers and transporters.

If third parties process your data on behalf of Crossmarks, we will enter into a data processing agreement with them to ensure the same level of security and confidentiality of your data.

Furthermore, we will not share your data with other parties, unless we are legally required or permitted to do so.

Security

We strive to keep your data safe. We have implemented fitting technological and organisational security measures to prevent abuse and loss of your data or unauthorised access to your data.

Retention period

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law.

Access to your data

You can contact us at any time by using the above-mentioned contact details to acquire information on what personal data we process and to receive a copy of your data. Furthermore, you can request that your personal data is corrected or deleted (provided there is no legal obligation to retain the data).

Access, correction and removal

You have the right to review your personal data, correct, or remove them. You can address a specified request to Crossmarks by using the above-mentioned contact details and stating your name and address. Crossmarks can ask you for proof of identification to prevent misuse of this right. Crossmarks will, in principle, react within four weeks to an access or correction request. In case of a request for removal, Crossmarks will remove the personal data concerned as soon as possible, unless and insofar there isn’t a legal obligation to retain the concerning personal data or if there are (other) pressing reasons against deletion.

We will gladly help you with all your requests, but should we, for whatever reason, be unable to help you, then you have the right to file a complaint at the Dutch DPA. More information can be found here.